How do I reset my password?

Created by Jeanie Blackbeard, Modified on Thu, 16 Oct at 7:53 AM by Jeanie Blackbeard

On the top right corner of the screen, click on Profile

Click on the key next to password reset

On the Reset Password screen, enter your old password and click “Confirm Password”

Once the password is confirmed, you will be able to add a New Password and Click Submit New Password

An indicator of the password strength will appear on the right next to the new password you are entering. In order to proceed, you would need to create a password that is strong. Strong Passwords should be:

At least 8 characters;
Must include on uppercase letter;
Must include one number;
Inclusion of at least one special character (eg. #$%!)

I forgot my password - how do I reset my password?

If you forgot your password or would like to reset the password but do not remember what the old password is, follow the instructions below:

From the log in screen, click on Forgot Password.

Enter your e-mail address and click on Reset Password.

You will see the following message.

Please check your Inbox for an e-mail from Konsise.

Follow the link in the email, you will be taken to the Change password screen.

Enter your new Password and click Change Password, as follows:

At least 8 characters;
Must include on uppercase letter;
Must include one number;
Inclusion of at least one special character (eg. #$%!);

You will receive a message that the password was changed, click OK to Proceed.

You will be redirected to the Login screen to log in using your new password: